Effective Date: August 28, 2026

Welcome to Clark & Spark Cleaning. These Terms of Service (“Terms”) explain the terms and conditions that apply when you request or use our residential or commercial cleaning services.

By requesting, scheduling, or using our services, you agree to these Terms.

Clark & Spark Cleaning
1512 Farmington Hills Dr
Conover, NC

Email: clarkandsparkcleaning@gmail.com
Phone: 8285479577

Clark & Spark Cleaning provides residential and commercial cleaning services.

Cleaning appointments are scheduled based on availability.

Customers are responsible for providing accurate information regarding:

• Service address
• Contact information
• Requested services
• Access instructions
• Parking or entry information
• Any special instructions or areas that require attention

We may contact you by phone, email, or text message regarding your appointment.

Appointment times are estimates and may occasionally change due to the length of previous appointments, traffic, weather, staffing, or other circumstances outside of our control.

The services provided will be based on the cleaning service selected or agreed upon at the time of booking.

Additional services, special requests, or work requiring substantially more time than originally estimated may result in additional charges. We will communicate with the customer when reasonably possible before performing work that would result in a significant additional charge.

Clark & Spark Cleaning reserves the right to decline or stop a cleaning service if conditions at the property create an unsafe environment for our employees or contractors.

Customers are responsible for providing a reasonably safe working environment.

Customers should inform Clark & Spark Cleaning before the appointment about any conditions that may affect the cleaning service, including:

• Areas that should not be entered
• Fragile or valuable items
• Special surfaces or materials requiring specific care
• Pets or animals on the property
• Known hazards
• Special access instructions

Customers should secure cash, jewelry, sensitive documents, medications, and other highly valuable or personal items before the cleaning appointment.

Clark & Spark Cleaning is not responsible for damage to items that were not disclosed as requiring special care or that are inherently fragile, improperly installed, unstable, or damaged before the cleaning service.

Customers should inform us if pets will be present during a cleaning appointment.

For the safety of our employees and the animals, we may request that certain pets be secured in another area of the home during cleaning.

Clark & Spark Cleaning reserves the right to stop or decline service if an animal presents a safety concern.

Payment is due according to the payment terms provided at the time of booking.

Customers agree to provide accurate billing and payment information.

If a payment is declined or otherwise cannot be processed, the customer may be responsible for resolving the outstanding balance.

Clark & Spark Cleaning may use third-party payment processors to securely process payments.

We understand that plans can change. Customers should provide as much notice as possible when canceling or rescheduling an appointment.

Any applicable cancellation or rescheduling fees will be communicated to the customer before or at the time of booking.

Clark & Spark Cleaning may waive a cancellation fee at its discretion depending on the circumstances.

We want our customers to be happy with their cleaning service.

If you have a concern about a service, please contact us as soon as reasonably possible so we can understand the issue and determine an appropriate resolution.

If a cleaning concern can reasonably be corrected, Clark & Spark Cleaning may offer a return visit or other appropriate resolution at our discretion.

Clark & Spark Cleaning takes reasonable care when cleaning customer properties.

If you believe an item or property has been damaged during a cleaning service, please notify us as soon as possible and provide details about the item or damage.

We may investigate reported damage and request photographs, receipts, or other information when appropriate.

Clark & Spark Cleaning is not responsible for normal wear and tear, pre-existing damage, improperly installed items, defective materials, or damage caused by conditions outside of our reasonable control.

Customers are responsible for providing reasonable access to the property at the scheduled appointment time.

If our cleaners cannot access the property because of a locked door, missing key, incorrect access code, or other access issue, the appointment may be delayed, rescheduled, or subject to an applicable cancellation fee.

Customers should provide accurate access instructions before the appointment.

By providing your phone number and consenting to receive text messages from Clark & Spark Cleaning, you agree that we may send text messages related to your requested services.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling communications
• Arrival or service updates
• Questions about your appointment
• Invoice or payment-related notifications
• Customer service communications

Message frequency varies based on your appointments and communications with us. Message and data rates may apply.

Your consent to receive text messages is not a condition of purchasing cleaning services.

You may opt out of text messages at any time by replying STOP to a text message from Clark & Spark Cleaning.

For assistance, reply HELP or contact us at clarkandsparkcleaning@gmail.com.

You may continue to contact us by phone or email after opting out of text messages.

Your use of our services and website is also subject to our Privacy Policy, which explains how Clark & Spark Cleaning collects, uses, stores, and protects customer information.

Privacy Policy: clarkandsparkcleaning.com/privacy-policy

Clark & Spark Cleaning may use third-party companies and software to help operate our business, including services for:

• Scheduling
• Customer management
• Text messaging
• Payment processing
• Website hosting
• Email communications
• Business administration

Your information may be shared with these providers when reasonably necessary to provide our services or operate our business.

Information provided on our website is intended for general informational purposes.

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all information will always be complete, accurate, or error-free.

You agree not to misuse, interfere with, or attempt to gain unauthorized access to our website or systems.

We reserve the right to refuse, cancel, or reschedule a service when necessary due to circumstances including, but not limited to:

• Severe weather
• Unsafe conditions
• Staffing issues
• Property hazards
• Lack of access to the property
• Circumstances outside of our reasonable control

If we need to cancel or reschedule a service, we will make reasonable efforts to notify the customer as soon as possible.

Clark & Spark Cleaning may update these Terms of Service from time to time.

When changes are made, we will update the Effective Date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

If you have questions about these Terms of Service, please contact:

Clark & Spark Cleaning
1512 Farmington Hills Dr
Conover, NC

Email: clarkandsparkcleaning@gmail.com

Phone: [ADD BUSINESS PHONE NUMBER]