Effective Date: August 28, 2026

Clark & Spark Cleaning (“Clark & Spark Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us about your information.

When you contact us, request a cleaning service, schedule an appointment, or otherwise communicate with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Service address
• Billing and payment information
• Appointment and scheduling information
• Cleaning preferences or instructions you provide
• Information about services you have requested or received
• Communications you have with us, including text messages, phone calls, and emails

We may also collect information you voluntarily provide through our website, online booking forms, request forms, or other communication methods.

We use customer information to operate and provide our cleaning services, including to:

• Schedule and confirm appointments
• Send appointment reminders and updates
• Communicate with you about your cleaning services
• Respond to questions and customer service requests
• Provide estimates and invoices
• Process payments
• Maintain customer and service records
• Send important information regarding your appointments or account
• Improve our services and customer experience
• Communicate with you about our services when you have requested or consented to receive such communications

We do not sell or rent your personal information to third parties.

If you provide your phone number and consent to receive text messages from Clark & Spark Cleaning, you may receive text messages related to your services.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Arrival or service notifications
• Questions regarding your cleaning appointment
• Invoices or payment-related notifications
• Customer service communications
• Other messages directly related to services you have requested

Message frequency varies depending on your appointments and communications with Clark & Spark Cleaning. Message and data rates may apply.

Your consent to receive text messages is not required as a condition of purchasing services.

You can opt out of receiving text messages at any time by replying STOP to a text message from us. After you send STOP, you may receive a confirmation message and will no longer receive text messages from that messaging program unless you provide consent again.

For help with text messaging, reply HELP or contact us at clarkandsparkcleaning@gmail.com.

We may continue to communicate with you through other methods, such as email or phone, when necessary to provide services you have requested.

Clark & Spark Cleaning may share customer information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include companies that assist us with:

• Scheduling and customer management
• Text messaging and communications
• Payment processing
• Payroll and business administration
• Website hosting and website services
• Email or other business communication services

These providers may only receive information reasonably necessary for them to perform their services.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, safety, or property of Clark & Spark Cleaning, our customers, employees, or others.

We take reasonable measures to protect customer information from unauthorized access, use, alteration, or disclosure.

We use reputable business software and service providers and limit access to customer information to individuals who need it for legitimate business purposes.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your information.

We retain customer information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal and tax requirements, resolve disputes, and otherwise operate our business.

When information is no longer reasonably necessary, we may securely delete or dispose of it.

You may contact us to:

• Ask what personal information we have about you
• Request that inaccurate information be corrected
• Request deletion of personal information where appropriate
• Update your contact information
• Ask questions about how we use your information
• Opt out of text messages by replying STOP

Some information may need to be retained when required by law or when necessary for legitimate business or recordkeeping purposes.

Our website or third-party services used on our website may use cookies or similar technologies to provide website functionality, understand website usage, or improve the customer experience.

The types of information collected through our website may vary depending on the website services and tools we use.

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to remove the information.

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Clark & Spark Cleaning
1512 Farmington Hills Dr
Conover, NC

Email: clarkandsparkcleaning@gmail.com

Phone: 8285479577